What happens if amazon prime is late

Anyway, when it did not arrive, I complained to customer service, and this was their exact reply: Hello, I'm sorry to hear that you haven't received your package yet. Most packages that are late show up shortly after the estimated delivery date.

I've checked our records and see that we shipped this order on time and scheduled to deliver the package on November 17, I checked and see that there was an unexpected delay in transit from carriers end. This is the reason your shipment was late.

I'm sorry about this. I hope you'll understand that we do our best to ensure that all orders leave our fulfillment centers in time to meet the availability and shipping estimates listed on our website. In spite of our efforts, there are unforeseen delays with some shipments on occasion. We sincerely apologize for any inconvenience this may cause. However, I've checked with Ontrac and see that they scheduled to deliver your package in the end of November 17, When your order does arrive, there's no need to contact us.

However, if you haven't received it by end of November 20, please let us know and we'll be happy to get a refund or replacement for you. In addition to our large selection, one of the benefits we strive to offer our customers is convenience; we regret that we have not met that standard in this case.

We look forward to seeing you again soon.?? We'd appreciate your feedback. Please use the buttons below to vote about your experience today. Best regards, Balu J Amazon. Just signed up for a prime trial, a few days ago.

My first order, supposedly next day, was pushed back at the checkout; so i'm already disappointed. That being said, today is the day it is scheduled to arrive-even after the push back. Scheduled to arrive any time before 8pm is bad enough. Why they can't give me an estimated 2 hour slot to save me waiting for 13 hours, like most other companies do, is beyond me. Ordered Friday, dispatched Saturday, not here Sunday They have delivered many times on a Sunday , Not here Monday with 48 minutes remaining until 8pm.

Not looking good Amazon. I don't hold out much hope for my pantry delivery then, either, supposedly takes 4 days for that to get here. I guess I won't be paying for that service. Constant incorrect information on their tracking site, and 7 out of the 9 orders I have placed in the last month have been shipped on time, but delivered late Order at least a day earlier to avoid this scenario. When you order an item, Amazon provides a guaranteed delivery date on the checkout page.

You used Prime to get free shipping. But, unofficially, Prime members have shared various stories about contacting customer service and getting a free month of Prime, an Amazon credit or other perks.

See a success story and reader examples from personal finance expert Clark Howard. Locate the late order: Your recent orders will all be displayed automatically on the Contact Us page. Select the issue and use the chat feature: Narrow down your issue via the dropdown menus. You can then talk to customer service by phone or by chat. Chat is the speediest and most convenient option. Have you ever successfully gotten compensation for a late Prime delivery? Tell us what you got and how you pulled it off in the comments.

If the third delivery attempt is unsuccessful the package will be returned to Amazon for a refund. If you head over to the official help page , you will see that you can get a refund when your order does not arrive. However, there are terms and conditions:. The guarantee does not apply if a delivery is missed due to weather issues.

Just be aware of that. If the reason for the delay is unreasonable, t hey might be able to offer a refund on your delivery charges. There are other compensations that you may be offered such as a one-month extension on your Amazon Prime subscription or credit on your Amazon account which you can use towards your next order. I would urge Amazon to warn customers of a possible delay in the future.

I did speak to a consultant via chat and they were kind enough to offer me some credits. Things are going to go wrong in any company, but its how they handle it that counts. If you're going to try to get a late-delivery refund, the first step you'll want to take is to engage with Amazon customer service , which you can do in a couple of ways.

One option is to call them at , if you prefer to speak the old-fashioned way. If you'd rather chat virtually, you can navigate to the site's customer service page. And you don't have to hurry either — once the chat begins, you'll have 24 hours to conduct it.

When it comes to shipping refunds, Prime members hold a unique position. After all, the items they order typically qualify for free shipping to begin with. The exception may be certain products from third-party sellers. Therefore, if a package is late, there's nothing for Amazon to refund these shoppers. But members may still be able to get some kind of compensation for a Prime delivery that arrives late. The perk that let Prime members receive a free month when a package was late ended long ago.

And it's not the only program Amazon has bid farewell to in recent years. For example, the retailer used to run a sweepstakes program that offered chances to win a variety of different products. Sometimes hosted by Amazon itself, and other times hosted by big brands or third parties, the program ended in late